Refund and Returns Policy

Refund & Returns Policy

At Vegal, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.

1. Eligibility for Return

You may request a return or replacement if:

• You received a damaged, defective, or wrong product

• The product is unused and in its original packaging

• The return request is made within 7 days of delivery

We do not accept returns for:

• Opened or used products

• Items without original packaging or labels

• Personal care items due to hygiene reasons (unless damaged/defective)

2. How to Request a Return

To initiate a return, please email us at info@vegal.in with:

• Order ID

• Product details

• Reason for return

• Photos of the product (if damaged or incorrect)

Our team will review your request and guide you through the process.

3. Refund Process

• Once your return is approved and received, we will process your refund within 5–7 business days.

• Refunds will be credited to your original payment method.

• If you paid via Cash on Delivery, we will contact you to process the refund via UPI or bank transfer.

4. Exchange or Replacement

If you received a damaged or incorrect product, we will arrange a free replacement at the earliest, subject to stock availability.

5. Return Shipping

• In case of damaged or incorrect products, Vegal will bear the return shipping cost.

• For all other eligible returns, shipping costs may be borne by the customer.

6. Order Cancellations

• Orders can be cancelled within 12 hours of placing them or before they are dispatched.

• To cancel, email  info@vegal.in with your order details.

Contact Us

For return or refund queries, please reach out to:
📧 info@vegal.in